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<h1>Real Time Statistics</h1>
<p><img src="images/screenshot.jpg" alt="Screen Shot of RTS" style="width:100%;height:400px;" /></p>
<a name="change" id="change"></a><h2>Iterations</h2>
<ul>
<li><strong>2004-11-19</strong> <em>v1.2.6.4</em> Fixed calculation of time to more acurate to actual seconds. Tooltips show time values in seconds.</li>
<li><strong>2004-11-18</strong> <em>v1.2.5.4</em> Changed excel file for easier use.</li>
<li><strong>2004-11-12</strong> <em>v1.2.5.3</em> Added excel file called rt_setup to ease the adding, deleting, and editing of agents.</li>
<li><strong>2004-11-09</strong> <em>v1.2.5.2</em> Fixed Bug in sorting script and added sort type tool tip to table header and record set field tool tip to table footer.</li>
<li><strong>2004-11-06</strong> <em>v1.2.4.2</em> Usage Log.</li>
<li><strong>2004-11-01</strong> <em>v1.1.4.2</em> Added nocalls class so that the agents with no staff time have a different class.</li>
<li><strong>2004-11-01</strong> <em>v1.1.3.2</em> Able to sort by clicking on the header row.</li>
<li><strong>2004-10-16</strong> <em>v1.1.2.1</em> Upgraded against inconsistent data entry. changed data file name from rt_data.csv to rt_Data.txt</li>
<li><strong>2004-10-08</strong> <em>v1.0.2.0</em> Format productivity by rounding the number and including '%' symbol</li>
<li><strong>2004-10-07</strong> <em>v1.0.1.0</em> Fixed error in productivity calculation as it is in Avaya</li>
<li><strong>2004-10-03</strong> <em>v1.0.0.0</em> Initial Release</li>
</ul>
<hr />
<a name="intro" id="intro"></a><h2>Introduction</h2>
<h3>Welcome</h3>
<p>Thank you all for your interest in Real Time Stats. I hope it helps. If you have any suggestions please let me know. I try to make it easier and more user friendly as I go along.</p>
<a name="features" id="features"></a><h2>Features</h2>
<h3>Conditional Formatting</h3>
<p>Like another application commonly used to calculate agent statistics during the day, RealTimeStats also offers conditional formatting. The Standards are based similar to company goals using 5.5 calls per hour as the base for all standards. These standards are editable and are covered in the developer configuration section. </p>
<h3>Increased Accuracy</h3>
<p>Real Time statistics offers increased accuracy over either self or excel calculated totals and averages. It uses formulas derived from Echostar's Avaya Dictionary and calculates values in seconds and then converts the result to minutes. Error between Avaya reports and this application have been found to be between &plusmn; 1 second. Of course calculations in excel can be configured to be more accurate but we have already done it for you. </p>
<h3>One Click Updates</h3>
<p>Ease of use is the best improvement over other methods. Using Avaya scripting it will take the user only one click while the user's computer does the rest of the work. Potentially you can update your teams Data every 30 minutes, but considering the server space it is best for all to increase to one hour. </p>
<h3>Customizable</h3>
<p>The application also offers customizable display for you and your agents. You can use any one of the <acronym title="Cascading Style Sheets" lang="en">CSS</acronym> files already in use by many <a href= "L:/All Users/Jonavon's Team/team_web_tools/WebFormatStatisticSuite/Files/users.htm" title="Users of RTS">users</a> or for developers you are able to make your own. Customizing for own use can be done at request or by using the techniques covered in developer configuration. </p>
<hr />
<a name="install" id="install"></a><h2>Install</h2>
<a name="files" id="files"></a><h3>Files</h3>
<p>To set up your environment you will need to copy or download the <a href= "L:/All Users/Jonavon's Team/team_web_tools/WebFormatStatisticSuite/RealTimeStats/RealTimeStats.zip" title="RealTimeStats">zip file</a> located at <a href= "L:/All Users/Jonavon's Team/team_web_tools/WebFormatStatisticSuite/RealTimeStats/" title="RealTimeStats">L:/All Users/Jonavon's Team/team_web_tools/WebFormatStatisticSuite/RealTimeStats/</a>. Right away you will see the Real Time Stats <acronym title="Hyper Text MarkUp Language">HTML</acronym> page and the files associated with it. All files and their relative paths are:</p>
<ul>
   <li>RealTimeStats.htm</li>
   <li>RealTimeStats_files/rt_Script.avsup</li>
   <li>RealTimeStats_files/config.xml</li>
   <li>RealTimeStats_files/rt_setup.xls</li>
   <li>RealTimeStats_files/rt_Format.js</li>
   <li>RealTimeStats_files/rt_Data.txt</li>
   <li>RealTimeStats_files/CSS/wfs_*.css</li>
</ul>
<h4>RealTimeStats.htm</h4>
<p>This the File used to display the data for you and your agents. You only will have to edit the Name and the Title in this file as part of your configuration. Further editing will be covered under developer configuration.</p>
<h4>rt_Script.avsup</h4>
<p>This is the Avaya Script File used to create the data for the page display. When you are logged in to Avaya CenterVu and have a window available to use you can double click on this file or a shortcut to it to update the data.</p>
<h4>config.xml</h4>
<p>File is used as main source for adding and removing agents in your report. You may also see news and updates by viewing this file in Internet Explorer. Additionally, you can change your file locations and names if you decided not to keep the file layout provided.</p>
<h4>rt_setup.xls</h4>
<p>A Microsoft Office Excel file that is not needed in operation of the project. It allows for the user to edit agent information more easily than viewing the source of the config.xml file.</p>
<h4>rt_Format.js</h4>
<p>External JavaScript file used to display the information on the <acronym title="Hyper Text MarkUp Language">html</acronym> page. Advanced users may also remove, add, or rearrange columns using this file.</p>
<h4>rt_Data.txt</h4>
<p>Not needed for copying, because the Avaya Script creates this file or overwrites it with each use. It is the <acronym title="Text" lang="en">txt</acronym> file that stores the agent's statistics in seconds.</p>
<h4>wfs_*.css</h4>
<p>Within a folder named &quot;CSS&quot; are a collection of <acronym title="Cascading Style Sheets" lang="en">CSS</acronym> (Cascading Style Sheets) files used to customized pages to your taste.</p>
<p>Now That you have all your files grab your list of login id's and let's go!</p>
<a name="setup" id="setup"></a><h3>Easy Setup</h3>
<p>Setup for Real Time Stats is very easy. The steps consist of:</p>
<ol>
   <li>Download and Extract Zip File or Copy and paste into your team folder</li>
   <li>Edit the config.xml file using the excel file</li>
   <li>Create your script shortcut</li>
   <li>Optional Customization</li>
</ol>
<h4>Copy and Paste</h4>
<p>As discussed earlier there are several files that you will have to copy in order get started. After they are stored on your clipboard you can then paste them to any folder you like. Note that if you want your agents to be able to access the file you will have to place it in a folder that they can access, likely somewhere in L:/All Users/.</p>
<h4>Edit Config.xml</h4>
<p>Users may edit this file by opening the rt_setup.xls using Microsoft Excel. As with most Excel files you will have to enable macros for it to work. Upon opening the current list of agents and their coach will load to the file.</p>
<ol>
   <li>Select cell B2 under Coach Name and Enter the coach's name as it appears in Avaya CenterVu and press Tab on your keyboard.</li>
   <li>Left click on the button that says &quot;Get Agent List&quot; Excel will ask if you would like to open this file, select ok. The window will close and then reopen.</li>
   <li>Upon opening you should see your list of agents according to the resource center. Please verify and edit.</li>
   <li>Left click on Enter in the Excel File</li>
</ol>
<p>You may also edit this file by opening in Internet Explorer and then right-clicking on the page and from the resulting context menu select &quot;view source.&quot; Also, you use MS Word to open the file or Word Pad by selecting &quot;Open With...&quot; from the file menu.</p>
<pre class="xml">
&lt;?xml version="1.0" encoding="iso-8859-1"?&gt;
&lt;?xml-stylesheet type="text/xsl" href="L:/All%20Users/Jonavon's%20Team/team_web_tools/WebFormatStatisticSuite/Files/RTSstyle.xsl"?&gt;
&lt;config xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="file:///L:/All%20Users/Jonavon's%20Team/team_web_tools/WebFormatStatisticSuite/Files/RTSschema.xsd"&gt;
&lt;!--
#################
Edit Logins Below
#################
--&gt;
	&lt;team coach=&quot;Finecoach, Juan&quot;&gt;
		&lt;login name=&quot;BANKS TYRA&quot;&gt;<span class="attention">40001</span>&lt;/login&gt;
		&lt;login name=&quot;BOWIE DAVID&quot;&gt;<span class="attention">40002</span>&lt;/login&gt;
		&lt;login name=&quot;KARL GEORGE&quot;&gt;<span class="attention">40003</span>&lt;/login&gt;
		&lt;login name=&quot;LUI LUCY&quot;&gt;<span class="attention">40004</span>&lt;/login&gt;
		&lt;login name=&quot;MOORE MANDY&quot;&gt;<span class="attention">40005</span>&lt;/login&gt;
	&lt;/team&gt;
	&lt;filelocale&gt;
		&lt;rootFolder path=<span class="attention">&quot;L:\All Users\Your Team Folder\Your Team Web Folder\RealTimeStats_Files\"</span>/&gt;
		&lt;dataFile path=<span class="attention">&quot;rt_Data.txt&quot;</span>/&gt;
		&lt;htmFile path=<span class="attention">&quot;..\RealTimeStats.htm&quot;</span>/&gt;
	&lt;/filelocale&gt;
&lt;/config&gt;
</pre>
<p>Above is a &quot;bare-bones&quot; example of <acronym title="Extensible Markup Language" lang="EN">XML</acronym> file called config.xml. Only the highlighted items need to be looked over and perhaps edited to setup your stats file. The &quot;coach&quot; and the &quot;name&quot; attributes are not needed but are helpful as a reference.</p>
<ol>
   <li>Edit the login tags so that your team's phone logins are in between the &quot;&lt;login&gt;<span class="attention">...</span>&lt;/login&gt;&quot; tags. Be sure to only include one member of you team between each tag. You will have to change this part of the file each time the members of your team changes.</li>
   <li>Edit the rootFolder tag so that the folder where you config.xml file and rt_Script.avsup file reside is with quotes in the &quot;path&quot; attribute. Just look in the folder where your config.xml file is located and just copy the line in the address bar then paste between two quotes within this tag after &quot;path=.&quot; Be sure that your that you end the file name with the backslash &quot;\&quot; </li>
</ol>
<p>This is the simplest installation possible. If everything is setup correctly you can actually run your script by double-clicking on the rt_Script.avsup file. Congratulations.</p>
<h4>Script Shortcut</h4>
<p>Creating the shortcut makes it easier to run your script so that you don't have to run through folders. Shortcuts are created by selecting the file, rt_Script.avsup, and then selecting the file menu in the folder toolbar. Here you find an item called &quot;Create Shortcut&quot; select this. You can rename the shortcut anything you like and move it to any folder you want. </p>
<h4>Customization</h4>
<p>The <acronym title="Cascading Style Sheets" lang="en">CSS</acronym> files provided from others ideas were created to give your page a personal taste. This is one of the more invasive techniques so please ask for help on this one.</p>
<hr />
<a name="advanced" id="advanced"></a><h2>Developer Configuration</h2>
<a name="formatpage" id="formatpage"></a><h3>Formatting Your Page</h3>
<h5>rt_Format.js Source</h5>
<p>When Editing the javascript file the only thing that is truly created for editing is the Array called &quot;statArray&quot;. This is located at the beginning of the file.</p>
<pre class="javascript">
///////////G2G/////////////
/////Avaya DATA Format/////
////////V1.1.4.2///////////
///////////G2G/////////////
var rs=data1.recordset;
var statArray=new Array();
/*************************************************************************************************************************************************************************************
	Below is the key to format array settings unless you are comfortable with Javascript.

Key: ['Table header or footer', Data field position or derived array position,  Time Value true or false, Yellow Standard, Red Standard, Derived Value True or False, totalArray Position]
**************************************************************************************************************************************************************************************/
statArray=[
['Name',1,false,,,false,0],
['Calls',5,false,44, 36,false,1],
['Avg Talk Time',6,true,516,591,false,2],
['Avg AfterCall',7,true,9,12,false,3],
['Staff Time',20,true,28800,14400,false,4],
['Calls Held',22,false,11,16,false,5],
['Avg Hold per Held Call',23,true,120,150,false,6],
['Avg Hold per Call',3,true,10,15,true,11],
['Aftercall',15,true,600,900,false,7],
['Productivity',0,false,80,70,true,8],
['Average Handle Time',1,true,525,600,true,9],
['Calls Per Hour',2,false,5.5,4.8,true,10]
];
</pre>
<h4>About Changing the Header and Footer Text</h4>
<p>Within the statArray are several other arrays for each column of information. Each of these <em>little arrays</em> each contain the header and footer text on its first item within single quotes. Changing the text within this item will also change the header and footer information on the page.</p>
<h4>About Changing the Column Order</h4>
<p>One can easily change the order which the information appears or eliminate a column altogether by way of the rt_Script.js file. In order to do that you have to know is what each column represents and how arrays work. The first part should be readily apparent from the first item in each array. The latter is simple to understand from looking at this set of characters, <strong>[&#913;,&#914;,&#915;,&#916;,&#917;]</strong>, notice that the last item does not have a comma. Similarly the last item in the statArray should not comma after it, understanding that one can put each item or even eliminate items in any way they want.</p>
<a name="standard" id="standard"></a><h4>Goals and Standards</h4> 
<p>Some may have different standards than what is set in the page. No problem, just take a look at the statArray discussed earlier.</p>
<pre class="jscript">
statArray=[
['Name',1,false,,,false,0],
['Calls',5,false,<span class="notgoodenough">44</span>, <span class="whoa">36</span>,false,1],
['Avg Talk Time',6,true,<span class="notgoodenough">516</span>,<span class="whoa">591</span>,false,2],
['Avg AfterCall',7,true,<span class="notgoodenough">9</span>,<span class="whoa">12</span>,false,3],
['Staff Time',20,true,<span class="notgoodenough">28800</span>,<span class="whoa">14400</span>,false,4],
['Calls Held',22,false,<span class="notgoodenough">11</span>,<span class="whoa">16</span>,false,5],
['Avg Hold per Held Call',23,true,<span class="notgoodenough">120</span>,<span class="whoa">150</span>,false,6],
['Avg Hold per Call',3,true,<span class="notgoodenough">10</span>,<span class="whoa">15</span>,true,11],
['Aftercall',15,true,<span class="notgoodenough">600</span>,<span class="whoa">900</span>,false,7],
['Productivity',0,false,<span class="notgoodenough">80</span>,<span class="whoa">70</span>,true,8],
['Average Handle Time',1,true,<span class="notgoodenough">525</span>,<span class="whoa">600</span>,true,9],
['Calls Per Hour',2,false,<span class="notgoodenough">5.5</span>,<span class="whoa">4.8</span>,true,10]
];
</pre>
<p>Currently the script divides items into three classes, <span class="notgoodenough">notgoodenough</span>, <span class="whoa">whoa</span>, and normal. <span class="notgoodenough">Notgoodenough</span> and <span class="whoa">whoa</span> are marked accordingly. These items are in the 3 and 4 positions in each array (In programming the array starts from 0). Changing these values will change the way the script renders the data. Note that time values are in seconds so some calculation is needed, but if you understood everything this far, simple algebra should be no problem.</p>
<a name="integrate" id="integrate"></a><h3>Integrating into your own web page</h3>
<h5>RealTimeStats.htm File</h5>
<pre class="HyperTextMarkup">
&lt;?xml version="1.0" encoding="iso-8859-1"?&gt;
&lt;!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"&gt;
&lt;html xmlns="http://www.w3.org/1999/xhtml"&gt;
&lt;head&gt;
&lt;meta http-equiv=REFRESH CONTENT="600" /&gt;
&lt;title&gt;Real Time Stats&lt;/title&gt;
<span class="attention">&lt;link rel="stylesheet" title="RealTimeStatsCSS" media="screen" href="RealTimeStats_Files/css/wfs_standardgray.css" /&gt;</span>
&lt;/head&gt;
&lt;body&gt;
<span class="attention">&lt;object id="data1" classid="clsid:333c7bc4-460f-11d0-bc04-0080c7055a83"&gt;
	&lt;param name="dataurl" value="RealTimeStats_Files/rt_Data.txt" /&gt;
	&lt;param name="useheader" value="false" /&gt;
	&lt;param name="textqualifier" value="" /&gt;
	&lt;param name="fielddelim" value="|" /&gt;
&lt;/object&gt;
&lt;input type="hidden" datasrc="#data1" id="data" /&gt;</span>
&lt;p&gt;&lt;b&gt;Real Time Stats&lt;/b&gt;&lt;/p&gt;
&lt;p&gt;Team Coach&lt;/p&gt;
<span class="attention">&lt;script type="text/javascript" src="RealTimeStats_Files/rt_Format.js"&gt;&lt;/script&gt;</span>
&lt;/body&gt;
&lt;/html&gt;
</pre>
<h4>Putting the Table within the Content</h4>
<p>Some Knowledge of <acronym title="Hyper Text MarkUp Language">HTML</acronym> is necessary to accomplish this. Note the highlighted items in the above source code. This would be all you would need to incorporate into your own page. I will explain  each tag.</p>
<dl>
   <dt title="used to establish relationships between external documents; it belongs inside the head element.">link:</dt>
   <dd>This is item is used to customize your sheet using the available <acronym title="Cascading Style Sheets">CSS</acronym> files. All you would have to do is modify the href attribute to your file location.</dd>
   <dt title="supplies the browser with information to load and render data types that are not natively supported">object:</dt>
   <dd>No editing here is needed except under the <span class="tag" title="used to pass parameters to an object as it is loaded">param</span> this takes Tabular data and gives support to render onto the page.</dd>
	<dt title="it may be used on the client as a way for users to interact with client-side scripts; commonly used in form data">input:</dt>
	<dd>No editing here either. It is just a hidden way to bind the rendered data to the page.</dd>
	<dt title="provides a container for any script code written in any scripting language">script:</dt>
	<dd>Used to format the rendered table so that time values and other information is easily readable and so that calculations can be performed on the client-side. Only the src attribute should need editing. This is what actually creates the table and the last updated line, so whatever you put above it will appear above the table and likewise below.</dd>
</dl>
<h4>Changing the names of certain files</h4>
<p>The names and the locations of the aforementioned File list can be edited. Each file will have the original name of the file and what section to search for to change the name and location. Be sure to keep any of the extensions the same or comparable.</p>
<p><strong>RealTimeStats.htm</strong> sometimes you may just want to name it stats</p>
<pre class="xml"><strong>config.xml</strong>
	&lt;htmFile path=<span class="attention">"..\RealTimeStats.htm"</span>/&gt;
</pre>
<p><strong>RealTimeStats_files/rt_Script.avsup</strong> this is the base file and is not referred to by any other.</p>
<p><strong>RealTimeStats_files/config.xml</strong> you may also want to change this file to something more descriptive like agent login update </p>
<pre class="vbs">
<strong>rt_Script.avsup</strong>
	xmlFile = <span class="attention">"config.xml"</span>
</pre>
<p><strong>RealTimeStats_files/rt_Format.js</strong> script files can be stored anywhere you please.</p>
<pre class="HyperTextMarkup">
<strong>RealTimeStats.htm</strong>
	&lt;script type="text/javascript" src=<span class="attention">"RealTimeStats_Files/rt_Format.js"</span>&gt;&lt;/script&gt;
</pre>
<p><strong>RealTimeStats_files/rt_Data.txt</strong> you may not even notice this file until you start moving stuff around. There are two places that refer to this file.</p>
<pre class="HyperTextMarkup">
<strong>RealTimeStats.htm</strong>
	&lt;param name="dataurl" value=<span class="attention">"RealTimeStats_Files/rt_Data.txt"</span> /&gt;</pre>
<pre class="xml"><strong>config.xml</strong>
		&lt;dataFile path=<span class="attention">"rt_Data.txt"</span>/&gt;</pre>
<a name="aboutcss" id="aboutcss"></a><h3>About CSS</h3>
<p>For right now all who have a reason to read this have internet access and can view many of the <acronym title="Cascading Style Sheets">CSS</acronym> tutorials already available on-line. One great tutorial come from the creators, the World Wide Web Consortium, at <a href="http://www.w3schools.com/css/css_intro.asp" title="CSS Tutorial" accesskey="C" target="_blank">www.w3schools.com</a>. Note that most of the  <acronym title="Cascading Style Sheets">CSS</acronym> files used with this application uses a shorthand syntax.</p>
<hr />
<a name="FAQ" id="FAQ"></a><h2 title="Frequently Asked Questions">FAQ</h2>
<p class="question">My calculation is off for one agent and it is only showing their last name. What did I do?</p>
<p class="answer">Don't worry you did not do it if anything it was the fault of the resource center entering one of your newer agents names in wrong. If your agents name is &quot;John CSR&quot; they entered your new agents name probably like "CSR, JOHN&quot; with a comma instead of &quot;CSR JOHN&quot; without comma. No need to worry they will be happy to correct that for you. Call extension 4-2880 and talk to someone about it.</p>
<p class="question">How do I get this error off my screen?<br /><img src="L:/All Users/Jonavon's Team/team_web_tools/WebFormatStatisticSuite/Files/RTSHelp/IMAGES/manyWindows.jpg" alt="Avaya Error Message" /></p>
<p class="answer">Avaya only allows four windows per user to correct this error just close an Avaya Window that is not in use and run the script again.</p>
<p class="question">What are the goals?</p>
<table class="answer" id="goal">
<thead><tr><th colspan="2">Goals</th><th colspan="1">Urgent Improvement</th></tr></thead>
<tr><td>Calls</td><td class="notgoodenough">44</td><td class="whoa">36</td></tr>
<tr><td>ACD</td><td class="notgoodenough">00:08:36</td><td class="whoa">00:09:51</td></tr>
<tr><td>AACW</td><td class="notgoodenough">00:00:09</td><td class="whoa">00:00:12</td></tr>
<tr><td>Staff</td><td class="notgoodenough">08:00:00</td><td class="whoa">04:00:00</td></tr>
<tr><td>Calls Held</td><td class="notgoodenough">11</td><td class="whoa">16</td></tr>
<tr><td>AVG HOLD PER HELD CALL</td><td class="notgoodenough">00:02:00</td><td class="whoa">00:02:30</td></tr>
<tr><td>AVG HOLD PER CALL</td><td class="notgoodenough">00:00:10</td><td class="whoa">00:00:15</td></tr>
<tr><td>Total Aftercall</td><td class="notgoodenough">00:10:00</td><td class="whoa">00:15:00</td></tr>
<tr><td>Productivity</td><td class="notgoodenough">80%</td><td class="whoa">70%</td></tr>
<tr><td>AHT</td><td class="notgoodenough">00:08:45</td><td class="whoa">00:10:00</td></tr>
<tr><td>CPH</td><td class="notgoodenough">5.5</td><td class="whoa">4.8</td></tr>
</table>
<p class="answer">Please refer to the Advanced Tutorial on <a href="help.htm#standard" title="Goal Changing">Goals and Standards</a> for tips on how to edit these goals to your taste.</p>
<p class="question">I followed the instructions, &quot;Integrating into your own web page&quot;, but every time I save it the tags disappear. Why does this keep happening?</p>
<p class="answer">With Microsoft's proprietary standards, of which RTS uses, MS Word is still a mystery to me. Currently RTS does not fully support word generated web pages and it's possible that it never will be.</p>
<p class="question">Where Can I go to get News and Updates?</p>
<p class="answer">In an effort to be as non-invasive as possible the config.xml file, which is used to update your agents' information will also serve as a place to get news and updates with the project. </p>
<p class="answer">All of you, except one, have a variation of this file. You can find in your folder likely named "RealTimeStats_Files." <img src="images/rts_files.jpg" style="width:120px;height:15px;" alt="files"/> Some may also have this folder hidden. Within that folder you will find your "config.xml" <img src="images/config.jpg" style="width:70px;height:17px;" alt="files"/>  file. Just double-click on this file and you will see your agents' information and some text with help and news. (Don't worry if you don't see names it is not as important as the login ids.)<br/><img src="images/configSS.jpg" style="border:dashed 1px #00f;width:70%;height:70%;" alt="ConFig ScreenShot"/></p>
<p class="question">Is there a way to schedule updates?</p>
<p class="answer">No, there is a way but it is not allowed to be used here.</p>
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<h2>Personal Help</h2>
<p>Contact <a href="mailto:jonavon.wilcox@echostar.com;?subject=RealTimeStats Help!&cc=jowilcox@vt.edu" title="Email for Help" accesskey="e">Jonavon Wilcox</a> for help with this application.</p>
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<a name="ideas" id="ideas"></a><h2>In the Lab</h2>
<ul>
<li><strong>Generated Agent List</strong> &#183; <em>easy</em> &#183; Why Not?</li>
<li><strong>Graph</strong> &#183; <em>Hard</em> &#183; Need to replace MS Excel's graphing feature.</li>
<li><strong>Filter</strong> &#183; <em>easy</em> &#183; filter data based on selection</li>
<li><strong>Historical Reporting</strong> &#183; <em>Moderately Hard</em> &#183; search thru historical data</li>
<li><strong>Amount of Change</strong> &#183; <em>Moderately Hard</em> &#183; get info about the amount of change since the last report.</li>
<li><strong>Personalized Styles</strong> &#183; <em>easy</em> &#183; agents will be able to customize their display (if you allow them).</li>
</ul>
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